A branded mailbox separates business communication from a personal address. Before creating it, confirm that your hosting plan supports email for the domain and that mail is intended to be hosted here.
Create and test
- Open Email Accounts and choose Create.
- Select the correct domain and enter the mailbox name, such as enquiries. Check spelling before saving.
- Set a strong unique password privately. Keep it in a trusted password manager.
- Choose a quota suitable for the role and available account storage. Review any supported restrictions or notification settings.
- Open Webmail or configure a mail client, then send a non-sensitive test to an external address and reply from it.
Plan ownership
Decide who monitors the address and what happens during absence. A forwarder and a mailbox serve different purposes; creating one does not necessarily create the other.
If messages do not arrive, check DNS, Email Routing, mailbox quota and Track Delivery. Do not keep resetting passwords to solve a routing issue. Features and limits vary by plan, and temporary cPanel domains may not support email.
When staff leave, transfer responsibility through a controlled process. Avoid deleting a mailbox until required records have been backed up or retained under your business policy.
Official references
Reviewed 2026-10-22. Menus and availability depend on your hosting plan and server configuration.